Delivery and Return
Delivery
We process your order as quickly as possible. All orders are normally shipped from our warehouse within 1-3 business days, except during the Christmas holidays when the company is closed. An order placed on a Danish public holiday, outside of Christmas, will be processed on the next business day after the holiday.
All orders are subject to availability. Once your order is placed, we will send you an order confirmation.
All orders within Denmark are shipped with GLS. All other orders are shipped with UPS. Orders can be tracked at respectively www.gls.dk or www.ups.com.
Once the package has been shipped, you will receive an email with a tracking number.
Orders are delivered Monday to Friday. All deliveries must be signed for upon receipt, unless the courier offers another option. Due to courier restrictions and the risk of credit card fraud, we do not allow delivery to P.O. boxes.
If your order consists of several items, we reserve the right to split the delivery. This may happen if certain items are delayed at the time of ordering. In the case of split delivery, you will receive tracking for each package. You will not be charged additional shipping costs in this case.
SHIPPING PRICES
Shipping costs depend on where the package is being sent. The following prices apply unless otherwise stated on the website's front page, for example during free shipping campaigns:
Denmark: Free shipping to parcel shops on orders over DKK 399 / EUR 54 / USD 57
Shipping costs for orders under DKK 399 are DKK 49 / EUR 7 / USD 7 to parcel shops.
Home delivery DKK 69 / EUR 10 / USD 10
Rest of the EU: Free shipping on orders over DKK 499 / EUR 69 / USD 75
Shipping costs for orders under DKK 499 are DKK 75 / EUR 10 / USD 10
Rest of Europe: Norway, Switzerland, England, Liechtenstein, Monaco, Iceland, Croatia, Montenegro. Free shipping on orders over DKK 699 / EUR 89 / USD 100
Shipping costs for orders under DKK 699 / EUR 89 / USD 100 are DKK 100 / EUR 15 / USD 15
Delivery DDU (Delivery Duty Unpaid)
Import duties and VAT outside the EU are not included in the prices and are paid locally by the recipient according to applicable regulations.
Rest of the world: Free shipping on orders over DKK 1125 / EUR 150 / USD 160
Shipping costs for orders under DKK 1125 / EUR 150 / USD 160 are DKK 149 / EUR 20 / USD 22
Delivery DDU (Delivery Duty Unpaid)
Import duties and VAT in the rest of the world are not included in the prices and are paid locally by the recipient according to applicable regulations.
Returns
When you shop at www.bellaballou.dk or www.bellaballou.com, you have a 14-day right of withdrawal, during which you can notify us that you regret your purchase and then return the item to us.
The right of withdrawal runs from the day you receive the item.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day.
After receiving the item, you may only handle the goods in a way that allows you to determine the nature, characteristics, and functioning of the goods. This means that the item must be in the same condition as when you received it if you wish to exercise your right of withdrawal.
To exercise the right of withdrawal, you must notify us in writing, no later than 14 days after receiving the item at info@bellaballou.com.
We expect you to send the goods as soon as possible after you have notified us of your withdrawal.
You must return the goods no later than five days after you have withdrawn from the purchase to make use of your return right.
If you want to exchange your item for another color or size, you must return the unwanted item and place a new order.
When returning, you should ensure that the goods are properly packaged, as you are responsible for the package/goods until we receive them. Therefore, keep the receipt from the carrier and any track and trace number.
To receive a full refund, it is recommended that you return the item in its original packaging with the attached tags.
You must pay the return shipping costs yourself when you withdraw.
This also applies to "Uncollected packages" that are returned from a parcel shop. The return shipping costs DKK 60 / EUR 8 / USD 8, which will be deducted from the refund.
Return labels for items delivered in Denmark can be purchased via this link:
https://app.traede.com/return-portals/6684ffffacdfc
If you wish to return an item from abroad, we ask that you arrange the shipping yourself, as unfortunately we are unable to offer return labels outside Denmark.
Please send the goods to:
Bella Ballou, Skovlytoften 1, 2840 Holte, Denmark
Note: Packages cannot be delivered in person to the above address. We also do not accept packages sent cash on delivery, to parcel shops, or similar.
Include proof of purchase with your return
You must include a copy of the order confirmation or other proof of purchase.
Refunds
The refund process usually takes 14 days. Once we have completed this process, we will refund the amount via the payment method used to pay for the order. This may take up to five business days. We reserve the right to withhold the refund until we receive the goods.
Please note that additional fees and/or taxes are not refunded, and shipping costs are also not refunded.
For countries within the EU, VAT will be included in the refund. __________________________________________________________________________
Complaints - If there is something wrong with the item
Your purchase is covered by the Sale of Goods Act, including the rules on defects. This means that you can have a defective item repaired, exchanged, refunded, or receive a price reduction depending on the specific case. According to the law, you have a 24-month right to complain.
In the event of returning an item under complaint, Bella Ballou will pay for the return shipping.
Of course, it is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product, normal wear and tear, or other damaging behavior.
You must contact us within a "reasonable time"
You must complain within a "reasonable time" after you have discovered the defect in the item. For complaints, you can contact us by email at info@bellaballou.com or by phone at +45 86185888.
For us to assess your complaint, we need the following from you:
1. Send us a short description of how the damage or defect appears.
2. To document the defect, please send 1-2 photos along with the description. The defect must be clearly visible in the photos.
3. Please state the order number the item was purchased on – or include a copy of the order confirmation you received by email.
4. After we have received your photos, we will process your complaint as soon as possible.
Note: Packages cannot be delivered in person to this address and we do not accept packages sent cash on delivery, to parcel shops, or similar.